Career Opportunities

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Are you looking to be part of a continually growing and dynamic company that is a leader in the life insurance industry?

Would you like to make a difference with the customers we serve?

We are driven to excel and our employees reflect this passion. Our company values include shared collaboration, career development and a friendly and open work environment.
Canada Protection Plan offers this and more.

We appreciate our employee family and we offer an orientation to wellness in the workplace as well as some fun activities over the course of the year. For example…

Wellness Calendar 2019 (June – August)

We are looking for talented individuals, experienced or recent graduates who want to be part of a dynamic team.

Employees Enjoy:

  • Employee benefits including medical, dental, life insurance for you and your dependants
  • Retirement saving matching (Group RRSP)
  • Corporate rate gym membership
  • Referral program
  • FREE parking
  • Family oriented work environment

Commissions Administrator - Bilingual

Reports to: Manager, Field Compensation
Location: Toronto, ON

Duties will include:

  • Prepare weekly and monthly commission runs and reports
  • Perform compensation adjustments based on policy changes
  • Ensure commissions are paid out correctly and investigate any inconsistencies
  • Provide commission information as requested in a timely manner
  • Input data accurately into the system
  • Track information on debt collection of agents and agencies
  • Other duties as required

Knowledge/Experience/Skills:

  • Strong analytical and problem-solving skills
  • Good mathematical skills
  • Intermediate to advanced knowledge of Microsoft excel
  • Strong communication skills
  • Strong attention to detail and accuracy
  • Able to multi-task and shift priorities given the time constraints and deadlines
  • Accounting and bookkeeping background would be an asset
  • Bilingual (French and English)

At Canada Protection Plan, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.  We are dedicated to building a diverse workforce and we are an equal opportunity employer.

If you require an accommodation, Canada Protection Plan will provide reasonable accommodations, accessible formats and communication support upon request to all candidates with disabilities who take part in all aspects of the recruitment and selection process.

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VP, Marketing

Reports to: President, Canada Protection Plan & Chief Executive Officer
Location: Toronto, ON

Overall Accountability:

The Vice President Marketing leads the Marketing function and oversees the strategic direction for the development, implementation and management of innovative marketing programs to educate Customers and Distribution Partners, generate awareness and to increase website traffic, create demand for products and services, and increase engagement, website conversions and sales (through various media channels including digital, television, print) in support of business goals and objectives.

The incumbent works under the broad supervision of the President, Canada Protection Plan and the Chief Executive Officer; and forges close partnerships with business leaders across the organization.

Duties will include:

  • Lead the annual strategic review and planning cycle for marketing as part of the overall strategic planning process
  • Provide leadership to the department for strategic planning and plan implementation
  • Evaluate end-to-end customer and broker experience across multiple channels (digital, radio, television, and print)and customer/broker touch points to improve the user experience
  • Establish measurement framework (ROI and KPIs) and develop best-practice analytics and reporting capability to optimize marketing strategies and advertising media channel mix
  • Measure and report performance of marketing campaigns against ROI and KPIs
  • Make recommendations based on quantitative analysis of website usage, customer behaviour, activities, engagement, and conversions across various marketing channels
  • Oversee the implementation of strategies that drive online traffic to the website and enhance usability, design and content
  • Develop, plan and optimize all web, SEO/SEM, email and social media campaigns to support lead generation initiatives
  • Direct research and provide recommendations that will evolve and align social media strategies and assets that support business goals and objectives
  • Create strategic online brand and product campaigns to raise brand awareness, drive website traffic and generate demand for products and services
  • Oversee the review of marketing collateral and website content
  • Direct adherence to brand standard guidelines for all online marketing applications
  • Evaluate customer/broker research, market conditions and competitor data to enhance strategies and online content
  • Build and manage relationships and contracts with agency partners
  • Promote marketing best practices across the organization for all stakeholders

Knowledge/Experience/Skills:

  • Completion of a University degree (Business or Marketing) or equivalent experience;
    MBA degree is an asset
  • 5+ years of experience in a digital marketing and strategy role preferably in the financial services sector
  • Senior management experience over marketing teams
  • CFP, CLU, RHU, FLMI designation an asset
  • Demonstrated success in driving business results in a B2B or B2C, corporate or professional services company, with particular emphasis on digital marketing, content marketing, social media and analytics
  • Thorough understanding of digital technology, website and mobile development, including methods to leverage social networking to achieve business results
  • Proven content strategy development and execution experience, with a variety of multimedia products, web development software and content management solutions
  • Knowledge and experience using a CRM tool (e.g. Salesforce.com, MS Dynamics) and marketing automation platforms (e.g. HubSpot, Hootsuite, etc.)
  • Experience using analytics platforms: Google Analytics, social analytics and web/data analytics, mobile technology implementation and email marketing
  • Experience with execution of search engine optimization (SEO) and search engine marketing (SEM) and online advertising, including Paid Search and Display advertising
  • Excellent written verbal and oral communication and presentation skills
  • Bilingualism (English and French) an asset

At Canada Protection Plan, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.  We are dedicated to building a diverse workforce and we are an equal opportunity employer.

If you require an accommodation, Canada Protection Plan will provide reasonable accommodations, accessible formats and communication support upon request to all candidates with disabilities who take part in all aspects of the recruitment and selection process.

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Data Analyst

Reports to: Senior VP, Business Solutions and Operations
Location: Toronto, ON

Job Description:
The Data Analyst is an independent role that will support the Business Solutions and Operations
department. The ideal candidate will have extraordinary data analysis, report generating and
critical thinking skills.

Duties will include:

  • Analyze data and generate useful business reports
  • Support Manager to identify data requirements and help to develop and implement
    business solutions
  • Support data delivery to and from both internal and external sources; interface with
    business experts & data sourcing resources
  • Assist in the development of conceptual/logical data models with appropriate business
    contexts
  • Support researching data structure and/or data content issues and the design of
    effective data solutions
  • Thorough understanding of and experience with data gathering, storing, and retrieval
    methods
  • Support of data validation, consolidation and cleansing processes
  • Build a thorough understanding of the systems & data environment for a subset of the
    business
  • Documentation of current and future business processes by working with key business
    contacts to observe, analyze and report
  • Other duties as required

Knowledge/Experience/Skills:

  • University degree in quantitative based field (Math, Sci, Engineering, Comp Sci)
  • 1-3 years’ business experience with 1 year of data analytics experience preferred
  • Advanced Experience in Python, SQL, Java, R, Excel, Access, VBA
  • Experience working with data transformation, manipulation (ETL experience ideal)
  • Advanced experience developing reports
  • General knowledge in the following areas: database analysis & management, thorough
    understanding of data analytics theory & application, ability to interface with internal
    business contacts and provide data analysis and management support, experience with
    multidimensional and relational databases
  • Business problem solver
  • Knowledge of life insurance is an asset

At Canada Protection Plan, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.  We are dedicated to building a diverse workforce and we are an equal opportunity employer.

If you require an accommodation, Canada Protection Plan will provide reasonable accommodations, accessible formats and communication support upon request to all candidates with disabilities who take part in all aspects of the recruitment and selection process.

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Underwriter - Bilingual

Reports to: Manager of Underwriting
Location: Toronto, ON

Job Description:
The Bilingual Underwriter will review and assess the mortality risk of life insurance applicants, providing decisions based on accepted underwriting principles and the company’s underwriting guidelines.

Duties will include:

  • Review and assess the risk of life insurance applicants
  • Review and analyze medical and personal information in a timely manner to classify risk and determine eligibility
  • Provide decisions based on generally accepted underwriting principles and the company’s underwriting guidelines
  • Contribute and provide input on underwriting processes and procedures
  • Provide ongoing advisor/underwriting support
  • Provide field training and conduct presentations for advisors/brokers
  • Underwriting audits
  • Additional responsibilities as required

Knowledge/Experience/Skills:

  • Minimum 5 years of individual life underwriting experience
  • Strong knowledge of individual life insurance (ALU and/or LOMA courses are an asset)
  • Proven analytical and decision-making skills
  • Dynamic presentation skills
  • Strong written and verbal communication skills
  • Team player and superior organizational skills
  • Adaptable to change, flexible
  • Customer service oriented
  • Fluent in French and English (written and verbal)

At Canada Protection Plan, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.  We are dedicated to building a diverse workforce and we are an equal opportunity employer.

If you require an accommodation, Canada Protection Plan will provide reasonable accommodations, accessible formats and communication support upon request to all candidates with disabilities who take part in all aspects of the recruitment and selection process.

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Regional Sales Director - WFG, Ontario

Reports to: Chief Distribution Officer

Overview:
The Regional Sales Director is responsible for achieving agreed upon sales targets within the WFG channel by building relationships and supporting sales activity in their designated block of business.

70% of this role requires working in the evening and on weekends

Duties will include:

  • Manage a defined territory to generate sales
  • Lead by actively prospecting for new sales, establishing and strengthening long lasting relationships and servicing existing clients
  • Promote Canada Protection Plan insurance solutions through presentations, seminars and other approaches
  • Provide superior service to ensure positive experiences at all times
  • Able to generate sales, make the right connections, build relationships, sell our solutions, and support implementation and ongoing services
  • Build and execute an annual and in-year sales plans to deliver expected results
  • Identify marketing and sales opportunities and best approaches to close sales
  • Develop and provide regular sales and product training seminars
  • Be the primary contact for escalated support for WFG
  • Be compliant with current insurance laws, regulations and best practices
  • Other duties as required

Knowledge/Experience/Skills:

  • Thorough understanding of life insurance business and products
  • Skillful communicator and superior presentation skills
  • LLQP certification
  • High level of integrity
  • Effective interpersonal skills

At Canada Protection Plan, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.  We are dedicated to building a diverse workforce and we are an equal opportunity employer.

If you require an accommodation, Canada Protection Plan will provide reasonable accommodations, accessible formats and communication support upon request to all candidates with disabilities who take part in all aspects of the recruitment and selection process.

APPLY NOW

VP, Sales, Eastern Canada - Bilingual

Reports to: Chief Distribution Officer
Location: Toronto or Montreal

Duties will include:

  • Contribute to the development and execution of the annual sales plan
  • Build and execute regional, channel and in-year plans
  • Develop and lead programs to drive achievement of sales and other company targets, including annual growth objectives
  • Lead, develop and mentor Regional Vice Presidents in Eastern Canada
  • Establish, maintain and nurture relationships with distributors
  • Promote products, concepts and tools to the identified target market consistent with the company’s goals and initiatives
  • Lead sales team efforts to ensure advisors have the required knowledge and background to effectively provide suitable, appropriate recommendations to clients
  • Help develop and support the implementation of compliance policies and procedures, reviews, and training programs to ensure adherence to regulatory and compliance requirements
  • Plan and conduct regular Branch/MGA visits to assess customer needs and satisfaction
  • Identify, plan and, through collaboration with other departments, implement programs to meet or exceed customer and expectations and contribute to a high level of customer satisfaction
  • Identify continuous improvement opportunities
  • Additional duties as required

Knowledge/Experience/Skills:

  • Minimum of 10 years’ experience in a senior leadership sales role within the life insurance industry
  • Good knowledge of compliance and regulatory requirements
  • Good knowledge of financial products and services
  • Good knowledge of insurance sector
  • Strategic thinking and analytical experience preferred
  • Experienced team leadership and people management / development skills
  • Availability for travelling
  • Very strong interpersonal relationship skills
  • Strong diplomatic negotiation skills
  • Proactive sales management
  • Excellent oral and written communication skills
  • Thorough understanding of life insurance business and products
  • Superior presentation skills
  • LLQP certification
  • CFP, CLU or CHS designation
  • Bilingual in French and English

At Canada Protection Plan, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.  We are dedicated to building a diverse workforce and we are an equal opportunity employer.

If you require an accommodation, Canada Protection Plan will provide reasonable accommodations, accessible formats and communication support upon request to all candidates with disabilities who take part in all aspects of the recruitment and selection process.

APPLY NOW

Client Support Representative Level 1 - Bilingual

Reports to: Team Lead
Location: Toronto

Duties will include:

  • Provide excellent customer service to clients and brokers via Phone and e-mail
  • Take Inbound calls and make out outbound calls at established work time level (80% of work time)
  • Process all assigned transactions within the acceptable service level parameters, such as:
    • Handle payments and banking changes
    • Handle simple policy changes and policy inquiries
    • Conduct regular follow ups
  • Resolve basic customer service problems, take ownership of situations and provide corrective action
  • Other duties as required

Knowledge/Experience/Skills:

  • Excellent customer service skills demonstrating patience and empathy
  • Excellent Phone skills
  • Demonstrated product knowledge within scope of duties
  • Detail orientation
  • Proven ability to meet deadlines and to work under the pressures of multi-tasking
  • Team oriented attitude
  • Call center experience or customer service experience within the financial services industry is an asset
  • LOMA Level I completed is an asset

At Canada Protection Plan, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.  We are dedicated to building a diverse workforce and we are an equal opportunity employer.

If you require an accommodation, Canada Protection Plan will provide reasonable accommodations, accessible formats and communication support upon request to all candidates with disabilities who take part in all aspects of the recruitment and selection process.

APPLY NOW

Senior Claims Adjudicator - Bilingual

Reports to: Claims Manager
Location: Toronto

Job Description:
As a Member of the Claims Service team this position is responsible for the assessment and payment of death claims while adhering to all regulatory and policy contract provisions.

Duties will include:

  • Responsible for the adjudication of death claims: collects and reviews all relevant information to determine legitimacy, eligibility and benefit amount payable
  • Performs all required calculations and ensures all activities are in compliance with legal and TPA client’s standards
  • Communicates verbal and written information as appropriate to those with a need to know. Ensures information is clear, accurate and consistent with all legal, privacy, confidentiality and company standards
  • Follows through on all outstanding items in a timely basis as per service level agreements. Commitment to take ownership and to resolve client issues and concerns to the satisfaction of the client and business unit
  • Refers questionable/contentious claims to management and/or TPA client for evaluation as needed and provide recommendation for actions
  • Maintains and updates all applicable system records
  • Other duties as required

Knowledge/Experience/Skills:

  • Minimum 3 years’ experience in individual life insurance adjudication including the investigation and detailed reporting of life insurance claims
  • Demonstrated mathematical aptitude and strong data analysis skills with attention to detail and accuracy
  • Understanding of Canadian Life insurance products and applicable insurance laws
  • Good verbal and written communication skills to effectively communicate with internal and external customers/partners and vendors
  • Critical thinking, customer service skills, time management, problem solving, decision-making, interpersonal skills and adaptability/flexibility
  • Pursuing ALHC, FLMI or ACS
  • Must be able to work independently with little supervision in a team environment
  • French is a definite asset

At Canada Protection Plan, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.  We are dedicated to building a diverse workforce and we are an equal opportunity employer.

If you require an accommodation, Canada Protection Plan will provide reasonable accommodations, accessible formats and communication support upon request to all candidates with disabilities who take part in all aspects of the recruitment and selection process.

APPLY NOW

Insurance Verification Specialist - Bilingual

Reports to: Manager, New Business
Location: Toronto

Duties will include:

  • Make outbound calls and process new insurance applications in a timely manner ensuring accuracy of data entry and communication of information in order to facilitate a smooth transition for the client
  • Re-verify insurance eligibility and benefits for all clients on a standard schedule
  • Ensure all client records are accurate, complete, compliant, current, and managed
  • Complete other duties as assigned

Knowledge/Experience/Skills:

  • Strong communication skills, both written and oral in French and English
  • Excellent customer service skills demonstrating patience and empathy
  • Call center experience or customer service experience within the financial services industry is an asset
  • Demonstrated product knowledge within scope of duties
  • Detail oriented
  • Proven ability to meet deadlines and work under pressure
  • Team oriented attitude
  • Proactive and self-motivated
  • Enthusiastic team player with a positive attitude
  • Must be available to work a variety of shifts, including evenings and weekends

At Canada Protection Plan, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.  We are dedicated to building a diverse workforce and we are an equal opportunity employer.

If you require an accommodation, Canada Protection Plan will provide reasonable accommodations, accessible formats and communication support upon request to all candidates with disabilities who take part in all aspects of the recruitment and selection process.

APPLY NOW

Case Manager - Bilingual

Reports to: New Business Manager
Location: Toronto

Duties will include:

  • Ordering and reviewing underwriting requirements, including Exams, Paramedicals, Supplemental Forms, and other medical requirements as per Underwriting
  • Maintaining and managing a high volume of follow-ups on a daily basis
  • Responsible for releasing (settling policies) policies to issue
  • Managing all pending issues in order to meet or exceed production targets
  • Conduct follow-ups via phone, emails and/or faxes on all outstanding requirements (Amendments, policy receipts, ensure policy is placed within specified timeframe)
  • Review and verify all applications and phone verifications for completeness and accuracy
  • Other duties as required

Knowledge/Experience/Skills:

  • Strong knowledge of life insurance products
  • Experience as a case manager or similar role is a must
  • Results orientated and the ability to learn quickly
  • Attention to detail and accuracy
  • Ability and willingness to support the team accomplish its team goals
  • Ability to prioritize and accomplish multiple tasks simultaneously in a fast-paced environment
  • Strong team building skills
  • LOMA designation an asset
  • Bilingual (French & English)

At Canada Protection Plan, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.  We are dedicated to building a diverse workforce and we are an equal opportunity employer.

If you require an accommodation, Canada Protection Plan will provide reasonable accommodations, accessible formats and communication support upon request to all candidates with disabilities who take part in all aspects of the recruitment and selection process.

APPLY NOW

Licenced Insurance Advisor - Bilingual

Reports to: Vice President of Business Solutions
Location: Montreal

Job Description:
Canada Protection Plan is looking to hire a full-time Licensed Insurance Advisor (LIA) for our Montreal call centre. LIAs will be provided with qualified leads and all of the tools, training and support to become successful.

Key Responsibilities:

  • Convert inbound phone calls and make outbound phone calls and meet the life insurance needs of our clients.

Knowledge/Experience/Skills:

  • Provincial Life and Accident & Sickness licenses, Licensed in Quebec a must
  • Fully Bilingual (French & English, written and oral)
  • Experience working in a call center (preferred)
  • Successful sales background
  • Able and willing to follow scripts and regulations
  • Ability to work independently and with a team
  • Post-secondary school graduate or equivalent

At Canada Protection Plan, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.  We are dedicated to building a diverse workforce and we are an equal opportunity employer.

If you require an accommodation, Canada Protection Plan will provide reasonable accommodations, accessible formats and communication support upon request to all candidates with disabilities who take part in all aspects of the recruitment and selection process.

APPLY NOW

Client Support Specialist Level 2 - Bilingual

Reports to: Manager, Inforce Services
Location: Toronto

Duties will include:

  • Provide excellent customer service to clients and brokers via Phone and e-mail
  • Take Inbound calls and make out outbound calls
  • Be able to handle all basic customer service transactions and handle escalations and questions from entry level team
  • Process complicated inquiries, transactions and policy changes within service level parameters such as:
    • Beneficiary changes, ownership changes, collateral assignments
    • Record power of attorney requests plus complete public guardian assignments
    • Handle Bankruptcy trustee inquiries
    • Process reinstatement
    • Policy cancellation and Cash Value Surrenders
    • Smoker changes
    • Rider changes
    • Term policy conversion inquires and changes
  • Provide job shadowing and training support as required
  • Other duties as required

Knowledge/Experience/Skills:

  • Excellent customer service skills demonstrating patience, diplomacy and empathy balancing the interests of the organization
  • Excellent phone skills
  • Knowledge and experience on complex life insurance policy changes and transactions
  • Demonstrated depth of product and business process knowledge within scope of duties
  • Detail orientation
  • Proven ability to meet deadlines and to work under the pressures of multi-tasking
  • Team oriented attitude and technical coaching experience an asset
  • Relevant call center experience or customer service experience within the financial services industry
  • LOMA courses beyond Level I pursued up to and including FLMI
  • French is a must

At Canada Protection Plan, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.  We are dedicated to building a diverse workforce and we are an equal opportunity employer.

If you require an accommodation, Canada Protection Plan will provide reasonable accommodations, accessible formats and communication support upon request to all candidates with disabilities who take part in all aspects of the recruitment and selection process.

APPLY NOW

New Business Administrator - Bilingual

Reports to: Manager, New Business
Location: Toronto

Duties will include:

  • Review and verify individual life insurance applications
  • Evaluate new and renewal applications to determine level of coverage and premiums using pre-set guidelines and other referencing materials
  • Perform quality checks to ensure compliance with government regulations related to licensing, errors and omissions, and money laundering
  • Communicate with brokers for outstanding requirements and other coverage options
  • Adjust premiums or coverage according to the underwriting guidelines as requested
  • Enter/edit application information with speed and accuracy
  • Scan and file of each application in to internal software systems
  • Process payments and balance for banking
  • Other duties as required by the business

Knowledge/Experience/Skills:

  • Excellent data entry skills
  • Typing speed of 60-70 wpm
  • Proficient in Microsoft Office applications
  • Strong team player
  • Able to multi task in a fast paced, high volume work environment
  • Demonstrated problem solving and analytical skills
  • Highly organized and efficient
  • Excellent customer service skills
  • Fluent in French and English (Written and Verbal)

At Canada Protection Plan, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.  We are dedicated to building a diverse workforce and we are an equal opportunity employer.

If you require an accommodation, Canada Protection Plan will provide reasonable accommodations, accessible formats and communication support upon request to all candidates with disabilities who take part in all aspects of the recruitment and selection process.

APPLY NOW

At Canada Protection Plan Inc. & TPA Outsourcing Inc., we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a diverse workforce and we are an equal opportunity employer.

If you require any accommodation, we will work with you to meet your needs.

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